Terms of Service

1.1 Acceptance. By creating an account, clicking “I accept”, accessing or using the Service, or by entering into an Order, you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are entering into these Terms on behalf of a company or other organisation, you confirm you have authority to bind that organisation, and “you” refers to that organisation.

1.2 Who may contract. The Service is intended for businesses (fashion brands, retailers, agencies and similar). It is not directed at consumers acting outside their trade or profession. Where the law treats you as a consumer, your statutory rights are not affected by these Terms (see clause 4.7).

1.3 Related documents. These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy (clause 5), and any Order, plan description or specification published on the website or agreed in writing. Together these form the entire agreement (clause 17.6).

1.4 Definitions.

“Account” means your registered account for the Service.

“AI Model(s)” means the wholly AI-generated synthetic human figures, faces, bodies and likenesses depicted in the Output that are not Digital Twins. AI Models are computer-generated and do not depict, and are not intended to depict, any real, living or identifiable person.

“Digital Twin” means a synthetic likeness generated through the Service at your request that is intended to depict a real, identifiable individual, being (a) you, where you are an individual, or (b) a member of your own personnel who has consented in accordance with clause 6A. Digital Twins are the only category of Output intended to depict a real person.

“Credits” means the units of usage that are consumed when you generate Output, as described in clause 3.

“Input Content” means the garment, product and image files (flat-lays, ghost-mannequin and on-model shots), prompts, briefs, accessories, references and other materials you upload to or submit through the Service.

“Output” means the images, 1K, 2K, or 4K imagery, and video and other creative assets generated for you by the Service from your Input Content and instructions.

“Platform” means the ViZO Studio software, websites, APIs, AI Models, machine-learning and foundation models, algorithms, tools, documentation and underlying technology.

“Service” means access to and use of the Platform and any related support.

“Subscription” means a paid plan giving access to the Service for a term.

2.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract to register. The Service is not available to anyone we have previously removed.

2.2 Accurate information. You agree to provide true, accurate, current and complete registration and billing information, and to keep it up to date. We may refuse, suspend or reclaim any account or username at our discretion where information is inaccurate or where required to protect the Service.

2.3 Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your Account, whether or not authorised by you. You must notify us without undue delay at support@vizostudio.ai of any suspected unauthorised access or security breach.

2.4 Users and teams. If your plan permits multiple users, you are responsible for each authorised user’s compliance with these Terms and remain liable for all use of the Service under your Account.

Subscription plans are not currently offered. ViZO is sold as one-time, pay-as-you-go credit packs. The subscription terms below apply only if and when subscription plans become available.

3.1 Plans. Access to the Service is provided through Subscriptions and/or Credit-based usage as described on our pricing page or in your Order. All features of the Service that are generally available — including batch/bulk processing and, where launched, video generation — are included on every plan. Plans differ only in the number of Credits you may purchase or that are included; they do not differ in feature access.

3.2 How Credits work. Generating Output consumes Credits at the rates published for each feature (for example, image generation, batch runs and video generation). All features consume Credits at the same published rates regardless of plan; the only difference between plans is the volume of Credits available to you. Credit costs differ between features, and video generation typically consumes more Credits than image generation. We will display Credit costs before you incur them where reasonably practicable.

3.3 Credit allocation, roll-over and expiry. Credit allowances and expiry rules are as stated in your plan. Unless your plan states otherwise: (a) Subscription Credits (Credits included in your Subscription) are made available for each billing cycle. Unused Subscription Credits roll over for up to two (2) months, provided your Subscription remains active; any Subscription Credits not used within that period expire. If your Subscription is cancelled or not renewed, unused and rolled-over Subscription Credits expire on the date your Subscription ends. (b) Top-up Credits (Credits you purchase separately in addition to your Subscription) do not expire and remain available for as long as your Account exists. Top-up Credits are forfeited if your Account is closed or deleted. (c) Credits have no cash value and are not transferable between accounts. Where you hold both types, Subscription Credits are used before Top-up Credits

3.4 Beta and pre-release features. Some features may be offered as beta, trial or pre-release. They are provided “as is”, may change or be withdrawn, and may be subject to separate terms.

3.5 Fair use and limits. We may apply reasonable technical limits (for example, rate limits, batch-size or concurrency caps) to protect Platform stability, and may adjust them on reasonable notice. Such limits are applied to protect the Service and not as a means of differentiating feature access between plans.

3.6 Free trial. We may offer a free trial giving access to the Service for 14 days with 20 free Credits (“Free Trial”). Unless we state otherwise: (a) the Free Trial is for evaluation; trial Credits have no cash value, are non-transferable, and any unused trial Credits expire at the end of the Free Trial period; (b) the Acceptable Use Policy (clause 5) and the ownership terms (clause 6) apply equally to Output generated during the Free Trial; (c) we may change, limit eligibility for (for example, one Free Trial per customer or organisation), or withdraw the Free Trial at any time; and (d) at the end of the 14-day Free Trial, access to paid features simply ends — nothing converts to a subscription or a paid plan, and no payment method is charged automatically. To carry on using the Service, you buy a one-time Credit pack whenever you choose; there is no recurring billing. Because the Free Trial does not require a payment method and never converts to a paid plan automatically, there is nothing to cancel, and no charge is taken unless and until you choose to buy a Credit pack. We will always make the price clear before you pay.

Subscription plans are not currently offered. ViZO is sold as one-time, pay-as-you-go credit packs, which are non-refundable once purchased. The recurring-billing, renewal and subscription terms below apply only if and when subscription plans become available.

4.1 Fees. You agree to pay the fees for your Subscription and/or Credits at the prices in effect when you purchase, as set out in your Order or on the website. All fees are stated exclusive of VAT and other applicable taxes, which you must pay in addition at the prevailing rate.

4.2 Billing and payment method. We bill through our payment processor. You authorise us (and our processor) to charge your chosen payment method for all fees, including on a recurring basis for Subscriptions and on conversion of a Free Trial under clause 3.6, until you cancel. You agree to keep your payment and billing details current. We are not responsible for the acts or omissions of third-party payment processors.

4.3 Auto-renewal. Unless your Order states otherwise, Subscriptions renew automatically at the end of each term (monthly or annual) at the then-current fees, until cancelled in accordance with clause 4.5. We will give advance notice of renewal and of any price change where required by law or your plan.

4.4 Price changes. We may change fees for future terms on at least 30 days’ written notice (which may be by email). Changes take effect at your next renewal. If you do not accept a price change, you may cancel before it takes effect.

4.5 Cancellation. You may cancel your Subscription at any time through your Account or by contacting support@vizostudio.ai. Cancellation takes effect at the end of the then-current paid term; you retain access until then. Cancellation stops future renewals but does not entitle you to a refund of fees already paid except as set out in clause 4.6 or as required by law.

4.6 Refunds. Except as required by law or as expressly stated in your Order, all fees and Credits are non-refundable. This includes Subscription fees, renewal payments, Credits already consumed (each generation incurs computing costs we cannot recover), unused Subscription Credits, and Top-up Credits. If you cancel or downgrade, no refund is issued and you retain access to the Service until the end of your current billing cycle; Credits are treated as set out in clause 3.3. Nothing in this clause affects your statutory rights, including any right to a remedy where the Service is not supplied with reasonable care and skill or is otherwise faulty.

4.7 Consumer cancellation rights (if applicable). If, exceptionally, you contract as a consumer, you may have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because the Service supplies digital content and digital services, by purchasing and asking to use the Service immediately you expressly request that we begin supply during the cancellation period and acknowledge that you will lose your right to cancel once digital content has been generated/downloaded (and that you will be charged for digital services already supplied). This consumer cancellation right is separate from, and additional to, the contractual right to cancel a Free Trial before it converts under clause 3.6. Nothing in these Terms excludes your non-excludable rights under the Consumer Rights Act 2015.

4.8 Late payment and suspension. If any payment is overdue, we may suspend your access to the Service until payment is made, and interest will accrue on the overdue amount at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, from the due date until payment is made (whether before or after judgment). We may also recover reasonable costs of collection as permitted by that Act.

5.1 General. You must use the Service only for lawful purposes, in compliance with these Terms and all applicable laws. You are responsible for all Input Content you upload and all Output you generate, share, download or publish.

5.2 Prohibited content and conduct. You must not use the Service to upload, generate, store, distribute or attempt to generate any content that:

(a) You do not have the rights to. Any Input Content (including garments, designs, logos, photographs, artwork or brand assets) that you do not own or have the necessary rights, licences and permissions to use, or that infringes any third party’s intellectual property, design, trademark, database, privacy or other rights.

(b) Depicts real or identifiable people without rights. Content intended to depict, recreate, impersonate or generate the likeness, face, voice or other identifying attributes of any real, living or identifiable person (including celebrities and public figures) without that person’s documented consent and all necessary rights; or that creates a misleading impression that a real person endorses or is associated with your products. This prohibition does not apply to a Digital Twin created strictly in accordance with clause 6A (Digital Twins).

(c) Child sexual abuse or exploitation. Any child sexual abuse material (“CSAM”) or content that sexualises, endangers or exploits minors, in any form (including AI-generated, “synthetic” or altered imagery). We operate a strict zero-tolerance policy. We will remove such content, terminate the Account immediately, preserve relevant data, and report to law enforcement and the relevant authorities (including, as applicable, the National Crime Agency and the Internet Watch Foundation) as required by law.

(d) Non-consensual intimate or sexual imagery. Pornographic, sexually explicit or intimate imagery, including non-consensual intimate images or sexual “deepfakes” of real people. Intentionally creating, or requesting the creation of, a non-consensual “purported intimate image” of an adult is a criminal offence under Section 138 of the Data (Use and Access) Act 2025, which amended the Sexual Offences Act 2003. Platforms can also face Online Safety Act enforcement.

(e) Hateful, violent or harmful content. Content that incites or promotes hatred, discrimination, harassment or violence against individuals or groups based on race, ethnicity, nationality, religion, sex, gender, sexual orientation, disability, age or other protected characteristic; or that promotes terrorism, extremism, self-harm or serious harm to others.

(f) Illegal, deceptive or misleading content. Content that is fraudulent, deceptive, defamatory, or that breaches advertising or consumer-protection laws or the UK CAP Code (for example, imagery that misleads consumers about a product’s true characteristics, fit or efficacy).

(g) Other misuse. Malware or harmful code; spam; content that violates the privacy or data-protection rights of others; or content that we reasonably determine to be otherwise objectionable or to create legal risk to us or others.

5.3 No misrepresentation of AI Models. You must not present the AI Models as real people, real models or as your own photography of real individuals where doing so would be deceptive or unlawful, and you must comply with any applicable obligations to make clear that imagery is AI-generated (see clause 7.4). This does not prevent the lawful, consented use of a Digital Twin of yourself or your own personnel under clause 6A.

5.4 Technical restrictions. You must not: (a) reverse engineer, decompile, disassemble or attempt to derive the source code, models, weights or datasets of the Platform; (b) use the Service to build, train, benchmark or improve any competing product or AI model, or to extract or scrape the Platform; (c) circumvent or interfere with security, safety filters, rate limits or moderation systems; (d) resell, sublicense or provide the Service to third parties except as expressly permitted; or (e) use automated means to access the Service other than via our supported API within its limits.

5.5 Enforcement and moderation. We may use automated and human moderation to detect violations. We may remove content, apply filters, suspend or terminate Accounts, and report unlawful activity, in each case as we reasonably consider necessary (see clauses 8 and 13). We are not obliged to monitor content but may do so.

6.1 Threadmind AI’s IP in the Platform. As between the parties, Threadmind AI and its licensors own and retain all right, title and interest in and to the Platform, including all software, source code, the AI Models as deployed within the Platform, machine-learning and foundation models, algorithms, training methods, know-how, designs, “look and feel”, trademarks, and all related intellectual property and any improvements or derivatives. Except for the rights expressly granted to you, no rights in the Platform are transferred to you. “ViZO”, “ViZO Studio” and our logos are our trademarks and may not be used without our prior written consent.

6.2 Customer ownership of Output.

(a) Assignment. Subject to your payment of applicable fees and your compliance with these Terms, Threadmind AI hereby assigns to you, with full title guarantee and by way of present and (where relevant) future assignment, all intellectual property rights (including copyright and, so far as they subsist, rights in any computer-generated work under section 9(3) of the Copyright, Designs and Patents Act 1988) that Threadmind AI may hold in the Output generated for you. The intent is that you fully own and hold the commercial rights to the Output you generate, free of any usage-rights fees or expiry imposed by us.

(b) Fallback licence. To the extent any such right cannot be assigned to you, Threadmind AI grants you a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable and sublicensable licence to use, reproduce, modify, distribute, publicly display, commercialise and create derivative works from the Output for any lawful purpose, including commercial and advertising use.

(c) AI Model likeness licence. The Output incorporates AI Models that form part of Threadmind AI’s underlying IP (clause 6.1). To remove any doubt and to ensure your ownership of the Output is effective, Threadmind AI grants you a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable and sublicensable licence to use the AI Model likenesses solely as they appear incorporated within your Output, for any lawful purpose. Because the AI Models are wholly AI-generated and do not depict real, living or identifiable people, no personality, publicity, image or “real-person likeness” rights of any individual attach to them, and none are granted or required. This licence is subject to your continued compliance with the Acceptable Use Policy (clause 5); it does not permit you to extract, isolate or reuse an AI Model independently of your Output to create a competing model library or to pass the AI Models off in breach of clause 5.3.

(d) No conflicting reservation. We do not require you to pay ongoing licensing or usage-rights fees to use your Output, and your ownership rights survive termination of these Terms (subject to clause 13.4).

6.3 Customer responsibility for Input Content. As between the parties, you retain ownership of your Input Content. You grant Threadmind AI a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, adapt and display the Input Content solely to operate and provide the Service to you (including generating Output, batch processing and providing support), and as otherwise permitted by clause 6.4 and clause 8 (data protection). You represent and warrant that: (a) you own or have all necessary rights, licences and consents to the Input Content and to its use as contemplated; (b) the Input Content and its processing by us do not and will not infringe or violate any third party’s intellectual property, privacy, data-protection, publicity or other rights, or any law; and (c) where any Input Content contains the image or personal data of a real person, you have all required rights and consents for that processing.

6.4 Use of data to improve and train the Service. We do not use your Input Content or Output to train our AI models. We may use aggregated, de-identified and anonymous usage and technical data — which does not identify you, any individual, or your content — to operate, secure, analyse and improve the Service. Our development and training of our AI models do not rely on your Input Content or Output, and our use of anonymous data to improve the Service does not affect your ownership of the Output under clause 6.2.

6.5 Feedback. If you give us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or obligation to you.

6A.1 Permitted subjects only. You may use the Digital Twin feature solely to create a likeness of (a) yourself, where you are an individual, or (b) a member of your own personnel (employee, officer or contractor) who is aged 18 or over. You must not create a Digital Twin of any other person, including any third party, public figure, customer or member of the public.

6A.2 Consent warranty. You represent and warrant that, for every Digital Twin you create, you have obtained and retained the explicit, informed, written consent of the individual depicted, covering both the creation of the Digital Twin and the commercial and other uses you intend to make of the resulting Output, and that such consent remains valid and has not been withdrawn.

6A.3 Proof and withdrawal of consent. We may require documented evidence of that consent at any time, and may refuse, suspend or remove any Digital Twin where consent is not evidenced or has been withdrawn. If an individual withdraws consent, you must promptly cease using, and where practicable delete, Output depicting that individual.

6A.4 Data protection. You acknowledge that creating a Digital Twin involves processing the personal data (which may include biometric data) of a real, identifiable individual. As between the parties, you are the controller in respect of that individual’s personal data, you are responsible for the lawful basis for that processing (including obtaining valid consent under UK GDPR), and clause 8 applies to our processing on your behalf.

6A.5 No training on Digital Twins. Consistent with clause 6.4, we do not use Digital Twins — or any other Input Content or Output — to train our AI models.

6A.6 Indemnity. You will indemnify us against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from any Digital Twin created or used in breach of this clause 6A, including any claim by an individual that their likeness or personal data was used without valid consent. This is in addition to the indemnity in clause 12.

7.1 Nature of Output. The Output is generated by artificial intelligence. It may contain inaccuracies, artefacts, distortions, unexpected results, biases or features that do not accurately represent your garment, product, colours, fit or intended creative brief.

7.2 Your duty to review. You are solely responsible for reviewing, checking and editing all Output before any commercial, advertising or public use, and for ensuring it is accurate, appropriate, non-misleading and compliant with all applicable laws and advertising standards (including the UK CAP Code, which applies regardless of how content is created). A “human in the loop” review is strongly recommended.

7.3 Non-uniqueness. Because of the nature of generative AI, Output (including AI Models, poses and backgrounds) may not be unique, and similar Output may be generated for other customers. This does not apply to a Digital Twin, which depicts an individual of your own choosing under clause 6A.

7.4 Disclosure and responsible use. You are responsible for any disclosure that imagery is AI-generated where required by law, platform rules or to avoid misleading consumers, and for ensuring AI Models and Digital Twins are not depicted in a socially irresponsible manner. In particular, CAP Code rule 4.9 requires advertisers not to portray particular body types in an irresponsible manner or present an unhealthy body image as aspirational; the ASA has upheld complaints on this basis. You must ensure your use of AI-generated imagery does not breach these rules.

8.1 Privacy Policy. Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

8.2 Roles. In respect of your Account and billing data, we act as a controller. To the extent we process personal data contained in your Input Content (including any Digital Twin) on your behalf and on your instructions, you are the controller and we are the processor, and the data-processing terms in clause 8.3 apply.

8.3 Processing terms (UK GDPR Article 28). Where we act as your processor, we will: (a) process such personal data only on your documented instructions, unless required otherwise by law; (b) ensure persons authorised to process it are under a duty of confidence; (c) implement appropriate technical and organisational security measures; (d) engage sub-processors only under a written contract imposing equivalent obligations, and maintain a list of sub-processors available on request, with notice of intended changes and an opportunity to object; (e) taking into account the nature of processing, assist you with data-subject requests and with your obligations on security, breach notification and data protection impact assessments; (f) notify you without undue delay on becoming aware of a personal data breach; (g) at your choice, delete or return personal data at the end of the Service, save where retention is required by law; and (h) make available information necessary to demonstrate compliance and allow for audits as required by Article 28. The parties intend to enter into a separate Data Processing Agreement which, if executed, prevails over this clause to the extent of any conflict.

8.4 International transfers. Where personal data is transferred outside the UK, we will ensure an appropriate safeguard is in place (for example, the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, or transfer to a jurisdiction covered by UK adequacy regulations).

8.5 Third-party processors. The Service relies on third-party infrastructure and sub-processors (for example, cloud hosting and payment processing). These are listed/described in our Privacy Policy.

9.1 “Confidential Information” means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential, including the Platform’s non-public features, pricing, and your unreleased product images and creative briefs.

9.2 Each party will: (a) keep the other’s Confidential Information confidential and use it only to perform or use the Service; and (b) not disclose it except to its personnel and advisers who need to know and are bound by similar obligations. These obligations do not apply to information that is public through no breach, independently developed, or lawfully obtained from a third party, and do not prevent disclosure required by law or regulator (with notice where lawful).

9.3 The obligations in this clause survive termination for 3 years, except for trade secrets, which remain protected for as long as they qualify as such.

10.1 Limited mutual warranties. Each party warrants it has authority to enter into these Terms.

10.2 Service warranty. We will provide the Service with reasonable care and skill, as required by the Consumer Rights Act 2015 where it applies and as an express term where it does not.

10.3 “As is”. Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service, Platform and Output are provided “as is” and “as available”, and we disclaim all other warranties, conditions and representations, whether express, implied or statutory, including any implied terms as to satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your specific requirements, or that Output will be accurate, unique or fit for any particular use.

10.4 Availability. We do not guarantee any particular uptime unless expressly agreed in a separate service-level agreement. We may carry out maintenance and may modify, suspend or discontinue features (see clause 14).

11.1 Liabilities not excluded. Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be limited or excluded; or (d) your obligation to pay fees due.

11.2 Excluded losses. Subject to clause 11.1, neither party is liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (a) loss of profits, revenue, anticipated savings, business, goodwill or opportunity; (b) loss or corruption of data (save to the extent caused by our breach of clause 8); or (c) indirect, special or consequential loss.

11.3 Cap. Subject to clauses 11.1 and 11.2, each party’s total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the total fees paid or payable by you to us for the Service in the 12 months immediately before the event giving rise to the claim, and (b) £1000.

11.4 Customer responsibility. We are not liable for any loss or liability arising from your Input Content, your use of the Output, your failure to review Output before use, your creation or use of a Digital Twin, or your breach of the Acceptable Use Policy or of any law (including advertising, IP, data-protection or consumer-protection law).

11.5 Time limit. Subject to clause 11.1, any claim must be brought within 12 months of the date you became, or ought reasonably to have become, aware of the circumstances giving rise to it.

12.1 Customer indemnity. You will indemnify and hold harmless Threadmind AI, its affiliates, officers, employees and agents from and against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your Input Content; (b) your use of the Output (including any advertising, IP, publicity, defamation or consumer-protection claim); (c) your breach of these Terms, the Acceptable Use Policy or any applicable law; (d) your breach of the warranties in clause 6.3; or (e) your creation or use of any Digital Twin in breach of clause 6A (which is also addressed in clause 6A.6).

12.2 Conduct of claims. We will notify you of any claim subject to indemnity, allow you to control the defence and settlement (provided any settlement that imposes obligations on us requires our prior written consent), and reasonably cooperate at your expense.

13.1 By you. You may terminate by cancelling your Subscription (clause 4.5) and ceasing use of the Service.

13.2 By us for convenience. We may terminate or not renew on 30 days’ written notice, in which case we will refund any pre-paid fees for the unused portion of your then-current term.

13.3 Suspension and termination for cause. We may suspend or terminate your access immediately, without liability, if: (a) you materially breach these Terms (including the Acceptable Use Policy or clause 6A) and fail to remedy a remediable breach within 14 days of notice; (b) we reasonably believe your use poses a security, legal or safety risk, or involves unlawful content (including CSAM, where suspension/termination and reporting will be immediate and without notice); (c) any payment is overdue; or (d) you become insolvent or unable to pay your debts.

13.4 Effect of termination. On termination: (a) your right to access the Service ends; (b) accrued payment obligations remain due; (c) your ownership of and rights in Output already generated and lawfully retained by you before termination are not affected (clause 6.2 survives); (d) you should export your data before termination, as we may delete Input Content, Output stored on the Platform and Account data after a reasonable period in line with our retention and Privacy Policy; and (e) each party will return or delete the other’s Confidential Information on request.

13.5 Survival. Clauses that by their nature should survive (including 6, 6A, 9, 10, 11, 12, 13.4, 15 and 17) survive termination.

14.1 Changes to the Terms. We may update these Terms from time to time. For material changes we will give reasonable notice (for example, by email or in-product notice) before they take effect. Your continued use after the effective date constitutes acceptance. If you do not agree to a material change, you may cancel before it takes effect.

14.2 Changes to the Service. We may modify, improve, add or remove features, and may discontinue the Service or any part of it. We will give reasonable notice of any change that materially and adversely affects your use, and where a paid feature is permanently withdrawn, we will act fairly in relation to fees already paid.

15.1 These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them are governed by the law of England and Wales.

15.2 The courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to protect our intellectual property or to recover sums due in any court of competent jurisdiction.

Questions, notices and complaints about these Terms may be sent to:

Threadmind AI Limited

Xeinadin South East Limited Office 5 Rayleigh Road, Hutton, Brentwood, Essex, England, CM13 1AB

Company number: 17218646

Sales: sales@vizostudio.ai

Support: support@vizostudio.ai

17.1 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (including internet or hosting failures, power failures, acts of government, and natural events), provided it takes reasonable steps to mitigate.

17.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or novate these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

17.3 Subcontracting. We may use subcontractors and sub-processors to provide the Service but remain responsible for their performance.

17.4 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in force.

17.5 Waiver. A failure or delay in exercising any right is not a waiver, and no waiver is effective unless in writing.

17.6 Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy and any Order form the entire agreement and supersede prior discussions. Each party agrees it has not relied on any statement not set out in these Terms (but this does not exclude liability for fraud).

17.7 No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

17.8 Notices. Notices must be in writing and sent to the contact details in clause 16 (for us) or your registered Account email (for you).

17.9 Third-party rights. Except as expressly stated, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

17.10 Electronic communications. You consent to contracting and receiving notices electronically.